UPDATE: Due to an influx of Online ID card requests, please refrain from sending requests until your card is within 30 days of expiration. If an emergency circumstance exists, please contact us at 478-327-5666, option 1.
NOTE 1: Common Access Cards (CACs) do not fall under the Online ID card process at this time. For CACs, customers must contact DEERS office for service or visit the RAPIDS appointment scheduler to setup an appointment: https://idco.dmdc.osd.mil/idco/#/
NOTE 2: At this time, we are processing applications of Online ID cards by expiration date. If your card is expired/expiring within 14 days, your application will be processed within 7-10 days. If your ID card expires outside of that time frame, it will be placed in a queue to be worked within 14 days of expiration.
Step 1. DD Form 1172-2
Step 2: Take and save a photo.
Step 3: Upload application and supporting documentation.
Make sure all documents are completed and saved to your computer prior to uploading. Save the following documents to a file on your computer:
**Please do not contact us to check the status of your card until 7 days have passed.**
Frequently Asked Questions
1. Does the sponsor need to be present to pick up the ID? - No, the sponsor does not need to be present, as long as the DD Form 1172 was signed online in DEERS. If it was not signed online with CAC or DS Logon, the sponsor will need to be present.
2. Will the dependent(s) need to be present to pick up the ID? - Yes, dependents will need to be present to sign for their ID card.
3. How long will it take to create my ID card? - Please allow 7-10 business days for your card to be processed before contacting the DEERS office. You will receive an email when it is ready for pick up or if there are any issues.
4. What should I bring when picking up my ID card(s)? - You MUST bring both forms of identification you provided when completing the renewal application and the 1172-2 if you completed it online.
ID cards can be picked up at the DEERS office located in building 767 once you're notified that they are ready (7-10 business days).
Dependents must be present at pick up to sign for their card. You must bring the two forms of ID provided in the application and a copy of the DD Form 1172-2 if you completed & e-signed it online.
Members are responsible for cancelling online applications if individuals obtain a new ID card in person before the online application is processed. Not cancelling the online application will cause a second card to be created, invalidating the card picked up in person.
Please be informed that once we create your new dependent/retiree ID card, your existing ID card would be invalidated. Trying to use the existing ID card where scanning the bar code is required WILL NOT work (i.e. shopping at the commissary, scanning ID when trying to go through the gates, etc..). Therefore, we urge you to plan ahead when it comes time to pick up your new ID. We highly suggest that you have your sponsor or escort with base access to accompany you.
78th Force Support Squadron / Military Personnel Flight
Phone: (478) 327-5666, Option 1
Hours: Mon - Fri: 7:30 a.m. – 3:30 p.m., closed on holidays
Address: 660 Macon Street, Bldg 767 Robins AFB, GA 31098
Appointments: Appointment Scheduler