Base EO Office lauded Published Jan. 23, 2015 Robins Public Affairs ROBINS AIR FORCE BASE, Ga. -- Robins' Equal Opportunity Office was recently recognized by the Investigations and Resolution Division for resilient participation in the Investigations and Resolutions Case Management System Pilot Program, implemented in February, 2014. Robins, along with four other activities, all the division's full-time mediators and some investigators participated as test sites for the new system. The system is being used to request and track investigations and mediations of EEO complaints for Defense Department civilians and applicants, and to capture data and determine trends related to DOD's Human Capital Assessment and Accountability Framework. The Robins office was contacted by Cathy Janes, IRD deputy director, because Robins is one of the larger Air Force bases which processes a large number of complaints. The office has participated in several other pilot programs as well as a blitz which was used to process more than 10 investigations in a 30-day period. The office's administrative staff - Susan Carey, Jeanette Draughorne and Beverly Ward - acquired the necessary training to be responsible for uploading and submitting case files into the system for processing and tracking. The system was implemented to provide a more updated approach to making the processing of complaints easier and quicker for all involved in the administrative process. Uploading cases to IRCMS for investigation or mediation saves the government thousands of dollars in postage and supplies. The Mission The mission of the Robins EO office is to facilitate and resolve complaints of discrimination at the lowest level for active duty members, dependents, retirees, civilian employees, applicants and former Robins employees. The office's mission also improves effectiveness by promoting an environment free from personal, social or institutional barriers that prevent Air Force members from rising to the highest level of responsibility possible based on their individual merit, fitness and capability. The goal is to educate all personnel on Air Force Policy and ensure the mission is not impeded because of human relations conflicts. Our staff routinely assists civilians, military members and their families with EO related concerns and other referrals. During the 90-day pilot, Robins uploaded more than 10 cases to be investigated.