DOD seeks 78th Medical Group's best practices

  • Published
  • By 78th Medical Group
  • 78th Air Base Wing
A Department of Defense team visited the 78th Medical Group July 29 after the Air Force nominated it as a "best practice facility." 

The DOD team, represented by the Army, Navy, Air Force and the Defense Health Agency, chose 15 Military Treatment Facilities - five of which are Air Force - for their visits. 

They plan to identify leading practices and implement them across the Defense Department.  

During the visit, the group's promotion and usage of secure messaging received high praise. DOD medical facilities execute secure messaging via the MiCare system.   

The web-based system allows patients to communicate directly with their healthcare team. It also allows patients to receive lab results and request medication renewals from personal computers.   

That means patients no longer need to call to receive information from their provider. They simply send a message or pull the information themselves. 

Robins leads Air Force Materiel Command medical clinics by patient enrollment in the system and tops the Air Force in timeliness of response to patients. 

Other areas receiving accolades from the DOD team included the group's patient-centered operations, the use of F-15 production line processes to increase efficiencies in healthcare and their unique approach to appointment management in the Pediatrics Clinic.