DOD Safe Helpline gives sexual assault victims additional resource

  • Published
  • By Holly Logan-Arrington
  • Robins Public Affairs
The Defense Department has given sexual assault victims a resource that helps them take control of their recovery process.

Established in February 2011, the DOD Safe Helpline is a crisis support service for members of the DOD community affected by sexual assault.

Safe Helpline provides live, one-on-one support and information to the worldwide DOD community. The service is confidential, anonymous, secure, and available worldwide, 24/7 by click, call or text -- providing victims with the help they need anytime, anywhere.

Lisa Matney, 78th Air Base Wing Sexual Assault Response coordinator, said the helpline will continue the support victims at Robins Air Force Base receive by providing an avenue for victims to get additional support and encouragement to come forward and make a restricted or unrestricted report of sexual assault.

The helpline provides live, confidential help through a secure instant-messaging format at The website also contains vital information about recovering from and reporting a sexual assault.

Pamela Davis, Sexual Assault Prevention and Response Victim Advocate here, said the helpline gives sexual assault victims the additional support they may need.

"Some victims need additional avenues of support to obtain the courage to come forward and this resource can provide that additional support," she said.   

Safe Helpline provides live, confidential help over the phone. The telephone helpline staff can even transfer callers to base Sexual Assault Response coordinators, Veterans Benefits Administration coordinators, Military OneSource, the National Suicide Prevention Lifeline, and civilian sexual assault service providers. The phone number is the same in the U.S. and worldwide via the Defense Switched Network. 

Safe Helpline can also provide referrals via text.

By texting one's zip code or base name to 55-247 inside the U.S., or 202-470-5546 outside the U.S., Safe Helpline will text back contact information for the installation SARC  and other resources available on and off base. Message and data rates may apply.

The helpline's website provides information for sexual assault victims, as well as information for their loved ones to better understand their situation so they can help them in their recovery process.

"Individuals can use the web link to search for resources for their installation, so no matter where the person lives they can get help," Matney said.   

Editor's note: To connect to the DOD Safe Helpline online, visit People can also call the Safe Helpline at 877-995-5247 or text 55-247.