News

MDG patient-centered changes coming soon

  • Published
  • By Wayne Crenshaw
  • 78 ABW/PA
ROBINS AIR FORCE BASE, Ga. --  The 78th Medical Group will soon transition to a new model of providing primary care called Patient Centered Medical Home.

PCMH is a key component of President Obama's health care reform.

"The basic principle of PCMH is every patient has a personal provider who knows them and is responsible for their care," said Lt. Col. Charles Wheeler, 78th Medical Operations Squadron commander.

The goal is for the patient and provider team to build a relationship, which maximizes continuity of care, he said.

As staffing improves, patients will be able to contact their team and make appointments with their particular provider.

"Although it is unlikely every appointment will be with the same provider due to urgent care needs, mission requirements and provider availability, we will strive to schedule all appointments with the folks who know you best - your provider team," Wheeler said.

Beginning Monday, the 78th Medical Group will also transition from a walk-in sick call for active duty members not in flight status to appointments only.

With the change, all active duty members not in flight status will call the appointment line at 497-7850 for their healthcare needs. The appointment line is open from 7 a.m. to 4 p.m. Monday thru Friday, except holidays.

"This change in operations will increase the number of appointments available and aid in efficiency," Wheeler said. "It will also foster the patient and provider relationship desired by PCMH."

Some important things will not change. 

Flight Medicine will continue to conduct sick call at 7:30 a.m. Sick call is necessary for aircrews and special duty personnel who require an AF Form 1042. Flight Medicine patients can contact the clinic at 497-7575.

Additionally, supervisors will continue to be allowed to send Airmen home for 24 hours without requiring them to see a health care professional. Also, some labs and medications can continue to be ordered without an appointment.