Military spouses learn the art of customer service, personal skills

  • Published
  • By Jenny Gordon
  • 78th Air Base Wing Public Affairs
A customer service and personal skills class is currently being offered to spouses of active duty Air Force Airmen through the Airman & Family Readiness Center.

The class began in March and will end in May. Eighteen students are participating in the course at Middle Georgia Technical College in Warner Robins.

The opportunity for this one-time class became available through a $5,000 grant, sponsored by the Air Force Aid Society. The free training not only addresses important customer service tips, but also discusses unique challenges of the military lifestyle.

"It can be difficult for spouses to get jobs once they're in a new location," said Alona Raton, community readiness specialist with the A&FRC's Employee Assistance Program. "With this program, spouses will be able to have this on their resumes to show they are updating their skills. It will definitely be an asset for them."

Patricia Montero-Russell arrived in Middle Georgia with her husband, Tech Sgt. Brandon Russell, from her native country of Spain just five months ago.

The move was her first to the states.

She admitted that not knowing anyone in a new culture would not deter her from wanting to work. "I love to work face- to-face with customers," said Montero-Russell. "I took this course to learn, but to also meet people and get used to listening to a class in English.

"I have really enjoyed the class. It's very interesting, especially for someone like me coming from a different country. It teaches you customer service in the states and how they do things here. I'm very happy I decided to do this," she said.

Terrance Poindexter transferred to Robins from MacDill Air Force Base seven months ago with his wife, Staff Sgt. Crystal Hanna-Poindexter.

He holds a bachelor's degree, and took the class to enhance his current skills as he looks for employment.

"The class helps keep the skills I already have ongoing. It keeps things fresh," said Mr. Poindexter. "I can also get more help sharpening my resume and office skills. Everyone can always improve in those areas."

Participants learn techniques on filing skills, telephone etiquette, customer expectations, appearance and dressing for success, with skills analysis and role-playing with a customer service action plan.

For more information about programs offered through the A&FRC, call 468-1256 or visit the center in Bldg. 794 Mondays through Fridays from 7:30 a.m. to 4:30 p.m.