Complex committed to excellence Published Feb. 15, 2013 By Jenny Gordon Robins Public Affairs ROBINS AFB, Ga. -- The Warner Robins Air Logistics Complex has once again demonstrated its commitment to excellence by ensuring the standards and requirements are met to maintain its AS9100 Revision C Registration. "It basically makes you the supplier of choice," said Howard Bell, WR-ALC AS9100 program manager. "When you have the certifications, you're recognized as being one of those companies who can deliver consistently good products." Two different certificates are maintained at Robins - one for the complex, the other for chemical and material laboratories in the 402nd Maintenance Support Group. Basically, once a site has undergone an initial certification audit, an AS9100 Certificate is given and is maintained on an annual basis. The complex's initial certification was given in December 2009. Recently, an audit was performed in the 402nd MXSG, looking at systems and processes in its labs. Some of the services it provides include first article testing, environmental testing and failure analysis. For example, calibration methods can be inspected, as measurements are vital and contribute to performance metrics. Both the complex and the MXSG labs received a Level 4 on their most recent audits, the highest rating. On what certification means, Baron Bickhoff, a certified AS9100 auditor who performed the complex's recent audits, said customers want to do business with companies who have quality management systems in place, and who can deliver. "It assures that you have a framework in place through which you're monitoring and controlling the way you do business, and that you're focused on meeting the customer's requirements," he said. "It also means you're continually improving the way you do business. So when we come in to do an audit, we're ensuring that culture and framework is continuing to work."