ROBINS AIR FORCE BASE, Ga. -- The 78th Medical Group recently executed a restructure of its Family Health Clinic to create two areas for patient care: one section laser-focused on Active Duty beneficiaries, and the other customized for all other beneficiaries.
Starting as recently as March, beneficiaries assigned to the Robins Medical Clinic may have noticed a shift in their primary care manager assignment process. This realignment served active duty Airmen by enabling the 78th MDG to optimize the health of the most important weapon system—the Human Weapon System—and maintain an agile, combat ready force.
“The reorganization allows the 78th MDG team to meet readiness requirements unique to active duty Airmen, while still allowing us to balance the care of active duty families, retirees, veterans and other beneficiaries that rely on the clinic,” said Col. Maureen Farrell, 78th Medical Group commander.
Any beneficiary who has questions, comments or concerns regarding this change or their medical care, is encouraged to attend Coffee with the Commander on July 25, 2019, at 9 a.m. in the MDG Atrium.
“I highly encourage members of the community who get their care at Robins to participate in the Coffee with the Commander so we can address concerns, answer questions, and help the members of the Robins family better understand the ‘why’ behind this change,” said Lt. Col. Stephen Urban, 78th Medical Operations Squadron Commander. “We are squarely focused on taking care of our Airmen and families, and their well-being directly impacts our readiness and our ability to execute the mission.”
78th MDG personnel will make every effort to address questions from beneficiaries during the event. A follow-up article addressing the remaining inputs and overall topics will be at a later time.
“This restructure of our PCMs, where some only care for Active Duty, and some focus care for the remainder of our beneficiaries, will lead to a lot of benefits in the care provided to the members,” Farrell said. “With the focus of our PCMs dedicated to one category of beneficiaries, the processes involved in providing care will begin to develop into a more effective system, which ultimately means our beneficiaries are getting the best, most appropriate care they need.”
Both sections take medical care very seriously and their shared main goal is to provide the highest quality, safest, and most effective patient-centered care as the 78th MDG strives to be the preferred healthcare team.