DBIDS registration deadline suspended



by Geoff Janes
78 ABW/PA


7/29/2011 - ROBINS AIR FORCE BASE, Ga. -- The July 31 deadline for registration in the Defense Biometric Identification System has been suspended due to connectivity problems with the system.

A new deadline will be established once those issues have been resolved.

DBIDS registration was initiated at Robins in February. Since then, the 78th Security Forces Squadron has registered a large portion of the more than 70,000 personnel associated with the installation. Lt. Col. Roger Johnson, 78th Mission Support Group commander, said the problems related with registration are not lost on base leadership.

"We are experiencing connectivity issues with DBIDS and have not done a great job getting the word out," he said. "I apologize for any inconveniences these issues have caused employees and their families."

The commander said the problems have been persistent and have caused unpredictable delays and downtime, but that base personnel are working diligently to rectify the situation.

"As a result, we've suspended the July 31 registration deadline pending resolution," Johnson said. "Once we completely resolve the issues, we will establish a new deadline that is both fair and realistic to those who have been unable to register.

"In the meantime, we encourage our customers who have not already done so to register at their convenience," he added. "Although connectivity times can't currently be guaranteed, experience shows that we get the best results Mondays through Fridays between 7 and 9 a.m."

To help reduce inconvenience, customer registration times on the weekends have been added when better connectivity has also been reported.