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78 MDG - FAMILY HEALTH CLINIC

Posted 3/16/2012 Printable Fact Sheet

Location: Bldg 700A- Desk 2
Phone Number: 327-7850
Hours: 0700 -1630 Monday - Friday

If you are experiencing a medical Emergency please call 911 or proceed to the nearest Emergency Room. The closest ER to Robins AFB is Houston Healthcare Center located at 1601 Watson Blvd, Warner Robins, GA 31093; phone: 478-922-4281

The 78th Medical Group Family Health Clinic (FHC) is your Medical Home.  The FHC provides primary care to active duty, dependants (age 2 and up) and to retirees.  The FHC consists of five Family Health Teams (FHTs).  FHTs are comprised of a physician, nurse practitioner or physician assistant, a nurse and 5 medical technicians.  Each FHT has a goal empanelment of approximately 2500 patients assigned.  The FHT mission is to provide holistic, efficient, evidence based medical care to meet the individual needs of each patient, thus embracing the concept of the Patient Centered Medical Home (PCMH).

PCMH focuses on the patient being the center of healthcare and the driver of care rather than a passive recipient.  PCMH provides care that is truly patient-centered considers patients' cultural traditions, personal preferences and values, family situations and lifestyles.  It makes the patient and their loved ones an integral part of the care team who collaborate with healthcare professionals in making clinical decisions. 

Patient centered care puts responsibility for important aspects of self-care and monitoring in the patient's hands, along with the tools and support they need to carry out that responsibility.  Patient centered care ensures transitions between providers and healthcare settings are respectful, coordinated, and efficient. Call a FHT nurse for advice/homecare instructions for you and or your family if you do not know if you need an appointment or not. Active Duty Acute Concerns: Active Duty members with acute new onset illness may call Central Appointments at 327-7850 to book an acute appointment with their Family Health Provider or Family Health Team from 0700-1600 daily.  If no acute appointment is available within 24 hrs a telephone consult to the FHT nurse will be created and a call back within 2 business hours will be made to the member for telephone triage, home care options, referral to local ER/ Urgent Care or booking of a later available appointment. **There is no sick call for FHC** To make an appointment to the FHC please call Central Appointments at 327-7850. You can also use this number to reach the Family Health Provider on-call after normal business hours for home care instructions. Website to Houston Healthcare Center: http://www.hhc.org/
FHC patients requesting medication refills may call the Pharmacy Refill line, or leave a message for the FHT at Family Health Desk #2.  The FHT will review the request and process within 72 hrs.

Patients requesting profile extensions, Convalescent Leave, Separations/Retirement paperwork completion may drop off requests and supporting documents completely filled out at Family Health Desk #2. The FHT will review the request and process the paperwork as indicated within 72 hrs. Profile extensions/updates take 5-7 business days to process the MDG.

Services provided
· Acute and Routine care
· Management of common chronic diseases
· Dermatological care
· Minor Surgery
· Women's health care services
· Pediatrics ages  2 and older
· Command Directed Fitness Evaluations and Profiles
· Behavioral Health
· Acute, routine, and follow-up care
· Well Child and Active Duty Dependent appointments 

Advice Resources:
· Contact your Family Health Team Nurse during duty hours
· Healthfinder.gov
· Tri-Care Online
· Answering Service after hours to contact a Primary Care Manager  







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